It’s all well and good to say “users need training”, but our own anecdotal experience as well as study after study suggests that whether users need training or not, they don’t want it, won’t attend it unless forced, won’t use online help systems, and won’t remember what they do learn. Our systems need to be useable for basic tasks at least out of the box — once you hook users with the basic tasks, and it’s an enjoyable and productive experience, they MAY be self-motivated to learn how to do more sophisticated things.